Archive for Restaurant Marketing
Does Your Experience Make Customers Feel Like Insiders?
A few weeks ago, I wrote the following for my weekly E-mail letter (Want to get this letter? The content is current, relevant and behind the scenes business owner information. Sign up here):
Sometimes a project comes along that just warms the soul. Right now, Andy and I are working with the new owner of a [...]
How to Get Recommendations on Yelp & Urban Spoon
This morning, a hotel client asked me how to motivate positive customer reviews on popular ratings and review site, Yelp.
One of the ideas she threw out was to offer a gift certificate to those who commented positively. Another was to hold some sort of contest for a free gift card. These are common responses that [...]
Why You Should Encourage Employees to Use Social Media
In short, restaurants and hotels should encourage and train employees in STRATEGIC social media use because proper use of these tools will motivate personal responsibility, provide greater job fulfillment, and lead to improved employee productivity.
Connecting directly with customers makes your employees’ work more fulfilling leading to more loyal, passionate employees. If you’re the boss, you [...]
Leverage for Success
Recently, after spending the weekend talking to other business owners, social media folks and marketing leaders in different industries, I visited a client’s restaurant for a very late lunch on Monday. It was perfect timing. As it happened, we ran into the bakery manager who was testing out some new treats, and she let us [...]
Don’t Forget the Lifetime Value of the Customer
Marketing for our clients requires a little math. Why math? We need to figure out the cost and value of keeping a life time/long term customer, compared to the cost of getting a new one-time customer. Our type of marketing also requires building relationships with your customers. We believe that maintaining long term relationships with [...]
Twitter: Relationship Seekers NOT Welcome.
In a spur of the moment decision, we headed to the Coast to spend the night earlier this week. We’ve done this before, but sometimes we do actually book a room before we get to our destination. This time however, it wasn’t an option, we simply didn’t have time. I looked online for deals, but [...]
Social Media: Both Sprint & Marathon
What good are a bunch of followers and fans if you don’t talk to them? Carry on conversations (those work two ways), say thank you, reward them, engage them… Ask their opinions, give them exclusive updates and behind the scenes information. You certainly can’t do all of that in a week (the sprint) and expect it to last for the lifetime of a customer. Every week is a new week, and a new opportunity to be a better friend, a more valuable resource, a greater source of comfort, a more relevant alternative, the go-to guy, a more important connection, a more impressive experience…the first and last thing they think about in your category.
